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Buy with Prime FAQ’s

Buy with Prime allows millions of US-based Prime members to shop directly from participating online stores with the trusted experience you expect from Amazon—including fast, free delivery, an easy checkout experience, and returns on eligible orders. When you shop on, you’ll see the Prime logo and delivery promise on eligible products, which signals the item is available for free delivery, as fast as next day, with easy returns. By clicking the Buy with Prime button, you can check out by signing into your Amazon account, which prepopulates your payment and shipping details on the checkout page. You will receive an order confirmation email after placing your order and then a shipping confirmation email with a link for tracking when the order is shipped. If you aren’t a Prime member, you can sign up and start your 30-day Prime free trial today.

How do I make a purchase using my Prime benefits on
When you decide to purchase a product using Buy with Prime on, you will be prompted to sign into your Amazon account. You can then complete your order using your preferred payment method stored in your Amazon account.
Is this really the same delivery experience I’m familiar with as a Prime member?
Buy with Prime purchases offer the fast, free delivery and easy returns on eligible products and a seamless checkout experience shoppers trust.
What is the Buy with Prime Return Policy?
Some Buy with Prime orders are eligible for return. We allow 30 days for returns. For any additional support contact our customer support team by calling 1 (888) 672-5337 or emailing . Buy with Prime orders are covered by the Amazon Pay A-to-z Guarantee.

If you either have a question or experience an issue with your Buy with Prime order, contact us at . You'll receive an order confirmation email with a link to see your order status and how to contact the team.

Do I have to be a Prime member to use Buy with Prime?
Yes, you must be a Prime member to purchase products using Buy with Prime on When you click on the Buy with Prime button, you will be prompted to sign in to your Amazon account, and your order will be processed using your preferred payment and shipping information stored in your Amazon account. Link to the Buy with Prime customer service page here.
How do I initiate a return for Buy with Prime purchases?
To initiate a return for an eligible product purchased using Buy with Prime, contact our customer support team at, we will provide you with a shipping label. Then drop off your package at your local USPS location. Note that Buy with Prime purchases cannot be returned using other carriers besides USPS and may not be dropped off at Amazon locations such as Amazon Lockers, Whole Foods, or Amazon Go.
How long does it take for me to get a refund?
For eligible orders, you’ll receive a refund once the item is dropped off and scanned at a USPS location. Otherwise, the refund will be processed once the item is received and reviewed at our fulfillment center. It could take up to seven business days for the refund to show up in your account.
Can I use Amazon gift cards, and promotional discounts offered by when I use Buy with Prime? gift cards, promotional discounts offered by, or points can’t be used as a payment method to place an order using Buy with Prime. Gift Cards can only be used to purchase eligible goods and services on and certain related sites as detailed in the Gift Card Terms and Conditions.

Buy with Prime orders can only be placed and shipped within the US.

What happens if my order is late?
Most packages arrive on time, but orders sometimes show up after the estimated delivery date. Possible reasons for late delivery include: Incorrect address Missing apartment, building, floor, or unit number~ Severe weather conditions~ Other carrier-related delays If you do not receive your order in the anticipated timeframe, we recommended that you do the following: Contact us at . Your shipment confirmation email will include a link to track your package. Wait 48 hours to allow for unexpected delays.
What forms of payment do you accept?
Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB. Learn more about Amazon Pay payment methods.
How is sales tax determined?
The amount of sales tax charged on your orders depends on multiple factors, including the type of item purchased and your delivery address. The tax rate is the combined state and local rates associated with your address. For example, if you live in a state that does not impose a sales tax, you may still see tax calculated on your order if it is delivered to another state. Sales tax is calculated and charged at the time you place the order.


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